Insight B2B Fundamentals

Case Study | How Epson is Making the Customer Experience Easy

As a global technology leader focused on driving innovations and exceeding customer expectations, Epson America, Inc. is continuously looking for new ways to

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brett-sinclair
October 1, 2022
Case Study | How Epson is Making the Customer Experience Easy

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Case Study Overview

As a global technology leader focused on driving innovations and exceeding customer expectations, Epson America, Inc. is continuously looking for new ways to improve its digital agility. One big step in that direction was to bring all of its B2B and B2C storefronts onto one platform. But that meant consolidating 13 web systems from 37 countries across North America, South America and Asia — without disrupting day-to-day operations. So, how did they do it?

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Case Study Snapshot

Technology

SAP Commerce,

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About the Author
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Brett Sinclair

Brett is the founder and director of the B2B eCommerce Association. With over 15 years in the industry, he is passionate about helping B2BEA members and the broader B2B community succeed in digital commerce.