Insight B2B Fundamentals

Case Study | PFERD’s Path to Prosperity: Boosting Revenue, Efficiency, and Customer Experience with Spryker

In the ever-evolving e-commerce landscape, businesses must adapt and innovate to thrive. PFERD, a company with over two centuries of tradition, found itself

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brett-sinclair
June 25, 2025

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Case Study Overview

In the ever-evolving e-commerce landscape, businesses must adapt and innovate to thrive. PFERD, a company with over two centuries of tradition, found itself at a crossroads when faced with an outdated SAP shop system that hindered its ability to provide exceptional customer experiences. PFERD’s remarkable transformation journey, powered by Spryker, enabled the tool manufacturer to successfully increase revenue, improve operational efficiency, and enhance the customer experience, leading to a surge in customer registrations. PFERD’s story is a testament to the power of technology and strategic decision-making to achieve excellence in the digital age.

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Case Study Snapshot

Region

Europe

Industry

Industrial & Construction

Technology

(https://www.b2bea.org/?post_type=software&p=50236),

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About the Author
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Brett Sinclair

Brett is the founder and director of the B2B eCommerce Association. With over 15 years in the industry, he is passionate about helping B2BEA members and the broader B2B community succeed in digital commerce.