Cuyahoga County: Transforming a Government Website into a Vital Information Hub Through Search

Cuyahoga County, Ohio—the state’s second-most populous county—modernized its digital presence to better serve millions of residents seeking essential

Case Study Overview

Cuyahoga County, Ohio—the state’s second-most populous county—modernized its digital presence to better serve millions of residents seeking essential information and public services. The county’s official website, CuyahogaCounty.gov, had become a central hub for everything from dog adoptions to voter registration, but its previous search experience made it difficult for users to find what they needed efficiently.

By partnering with HawkSearch, Cuyahoga County unified content across 90+ subsidiary websites—even those running on different CMS platforms—through powerful federated search capabilities. With Smart Autocomplete, Faceted Navigation, and Dynamic Marketing, the site now delivers relevant, accurate, and accessible results that guide residents directly to the resources they need.

The results have been transformative: the county achieved a 12% increase in pages per session, a 15% rise in district traffic users, and a 5% decrease in bounce rate. HawkSearch has empowered Cuyahoga County to create a seamless, user-friendly experience that strengthens citizen engagement and reinforces trust in local government.