Challenge
Case Study Overview
Challenge
- Processing 500+ daily orders manually through email and phone
- Multiple shipments per order destroying margins
- No visibility across 12 distribution centers
- Customers abandoning for digital competitors
Solution
- Unified B2B portal launched in 8 weeks
- Intelligent orchestration across all DCs
- Real-time ATP for accurate promises
- Automated reordering for top accounts
Results
- 39% increase in revenue over 24 months
- 67% reduction in returns volume
- 142% increase in shipments per order
Learn more about Fortis’ story here:https://kibocommerce.com/fortis-life-sciences-video-testimonial
Case Study Snapshot
Industry
Health & Medical
