Contributed by Sana Commerce
Harrison & Clough Boosts operational efficiency and customer engagement with Sana Commerce
The challenge
Case Study Overview
The challenge
Harrison & Clough, a century-old distributor of fasteners and fixings, needed a more robust and secure e-commerce platform to empower their internal teams and streamline their operations. Their previous system was plagued by time-consuming maintenance, inaccurate data, and security concerns.
The solution
Partnering with Sana Commerce, they implemented an integrated solution that seamlessly connected with their existing ERP.
The results
With Sana Commerce Cloud, Harrison & Clough saw a significant improvement in their day-to-day operations. Now, 20% of their order lines are generated through their web store, saving their teams an hour each day and reducing customer service calls by 80%. By eliminating data silos, automating tasks, and enhancing security, Sana Commerce Cloud has empowered their teams to work more efficiently and collaboratively.
This increased efficiency has not only improved internal processes but also enhanced their ability to provide market-leading customer service. With Sana Commerce Cloud, Harrison & Clough is well-equipped to continue its success in the ever-evolving digital landscape.
Case Study Snapshot
Region
Europe
Industry
Industrial & Construction
Technology
Related Content
TreviPay Crossroads 2026
Crossroads returns in 2026! After a sold-out inaugural event, the premier B2B payments conference is back in Kansas City with more content, more networking and more opportunities to explore the future of payments. Over 250 B2B leaders, 30+ sessions from top brands and innovators.
B2B eCommerce World Americas
Join us in Indianapolis for a dynamic two-day conference at B2B eCommerce World Americas. Featuring transformative workshops, exclusive networking opportunities, and insightful sessions tailored for manufacturers and distributors. Don't miss this chance to elevate your digital journey!
B2B eCommerce World APAC
Join us in Melbourne for a dynamic two-day conference at B2B eCommerce World Asia Pacific. Featuring transformative workshops, exclusive networking opportunities, and insightful sessions tailored for manufacturers and distributors. Celebrate the industry's finest at the B2B eCommerce Industry Awards 2026.