Self-service e-commerce for the aftermarket

Environmental Solutions Group (ESG), a division of Dover Corporation, provides the latest innovations in equipment for the waste collection industry. Its

Case Study Overview

Environmental Solutions Group (ESG), a division of Dover Corporation, provides the latest innovations in equipment for the waste collection industry. Its offerings include leading brands such as Heil® garbage trucks. ESG’s success is measured by its customers’ ability to keep their equipment in service, which hinges on ensuring ready access to and availability of replacement parts. Its customers, dealers and technicians, are very familiar with the equipment, but the previous order process slowed down order deliveries, caused errors, and extended equipment downtime, while also taking time away from sales and service staff.

To modernize its e-commerce channel, ESG deployed Intershop Commerce for integrated self-service e-commerce, including 2D exploded view images and interactive 3D models to find and select the right replacement parts.