Teka revolutionizes customer experience and went live within three months.
With its outdated e-commerce platform, Teka was facing difficulties meeting the expectations of today's B2B customers and providing the best possible service
Case Study Overview
With its outdated e-commerce platform, Teka was facing difficulties meeting the expectations of today’s B2B customers and providing the best possible service throughout the customer journey.
Teka then turned to Intershop to implement a B2B online store based on the Intershop Commerce Platform. Through the platform, Teka now provides seamless customer service across all channels, including desktop, mobile, and social media.
Teka saw significant improvements in its online sales and customer satisfaction metrics immediately. Due to its MVP approach and comprehensive out-of-the-box B2B functionality, Intershop was launched within just three months. Customers can now access product information 24/7, and workloads of sales and service staff are reduced.
Case Study Snapshot
Region
Europe
Industry
Home Goods & Furniture
Technology
Services
Solution Architecture
Related Content
TreviPay Crossroads 2026
Crossroads returns in 2026! After a sold-out inaugural event, the premier B2B payments conference is back in Kansas City with more content, more networking and more opportunities to explore the future of payments. Over 250 B2B leaders, 30+ sessions from top brands and innovators.
B2B eCommerce World Americas
Join us in Indianapolis for a dynamic two-day conference at B2B eCommerce World Americas. Featuring transformative workshops, exclusive networking opportunities, and insightful sessions tailored for manufacturers and distributors. Don't miss this chance to elevate your digital journey!
B2B eCommerce World APAC
Join us in Melbourne for a dynamic two-day conference at B2B eCommerce World Asia Pacific. Featuring transformative workshops, exclusive networking opportunities, and insightful sessions tailored for manufacturers and distributors. Celebrate the industry's finest at the B2B eCommerce Industry Awards 2026.