Challenge Inventory blind spots: once daily inventory updates lead to oversells and stockouts. Manual firefighting: customer service representatives (CSR)
Case Study Overview
Challenge
- Inventory blind spots: once daily inventory updates lead to oversells and stockouts.
- Manual firefighting: customer service representatives (CSR) chased missing purchase orders (PO); operation teams resolved address errors and order exceptions by hand.
- Innovation bottlenecks: the rise of social E-commerce channels like TikTok, for example, was out of reach because legacy systems couldn’t meet real-time needs.
Solution
- Cross-channel confidence: by increased inventory refresh frequency from 24 hours to 15 minutes, Infios has helped eliminate oversells across 25+ digital, wholesale and marketplace channels.
- Rapid channel onboarding: TikTok Shop was up and running in under 6 weeks, thanks to Infios OM (Order Management) channel mapping and high frequency inventory pushes that were impossible on legacy tools.
- Fulfillment velocity: warehouse throughput increased due to faster PO flow into scale.
- Roadmap acceleration: features previously paused; real-time PO validations, robust cancellation scenarios, are now live or on the near-term roadmap.
Case Study Snapshot
Region
Global
Industry
Fashion & Apparel
Technology
Services
Advisory Services, Amazon, Digital Transformation, Marketplace Management
