Zwilling J.A. Henckels Case Study Challenge Wanted to deploy 1 OMS globally - International fulfillment and returns were a manual process Lacked network-wide
Case Study Overview
Zwilling J.A. Henckels Case Study
Challenge
- Wanted to deploy 1 OMS globally – International fulfillment and returns were a manual process
- Lacked network-wide inventory visibility globally
- Needed a more automated, dynamic process for their emerging DTC program
Solution
- Improved fulfillment with complex drop-shipping requirements
- Global inventory visibility, pre-sales inventory, and implementing reserve-in-cart and substitutions
- Customer care – CSRs order and returns management
Results
- Improved Customer Satisfaction
- Reduced Operating Costs from Standardization with a single OMS
- Improved Inventory Visibility Globally
- Key Integrations: KIBO, Seeburger, Adyen, SAP, Salesforce Commerce Cloud
Case Study Snapshot
Industry
Home Goods & Furniture
